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How can we help today?

In order to direct you to the right team for your enquiry, please select from the dropdown below the area to which your enquiry relates.


Find and apply for an apprenticeship

You can find apprenticeship vacancies on the Find an apprenticeship website.

The Institute's website lists all the apprenticeship standards available for employers to offer, but we do not list apprenticeship vacancies.

Telephone (9am to 5pm): 07384 521076


Certificate queries

The Institute is not responsible for incorrect, damaged or lost certificates.

Please contact the Apprenticeship Operations Team about any certificate queries


General enquiries


London office

Institute for Apprenticeships and Technical Education

Sanctuary Buildings
20 Great Smith Street

T Levels

The T Level Technical Qualification is a qualification approved and managed by the Institute for Apprenticeships and Technical Education (IfATE). To date, four Awarding Organisations (AOs) have been authorised by IfATE to develop and deliver the qualifications. Any comments, queries or complaints relating to the delivery of the Technical Qualifications should in the first instance be directed to the relevant Awarding Organisation authorised to deliver the Technical Qualification, the contact details for which are detailed below.

City and Guilds

This AO delivers the T Levels listed below:

  • Onsite Construction
  • Building Services Engineering for Construction
  • Design and Development for Engineering and Manufacturing
  • Maintenance, Installation and Repair for Engineering and Manufacturing
  • Engineering, Manufacturing, Processing and Control
  • Management and Administration
  • Animal Care and Management
  • Agriculture, Land Management and Production

Feedback and complaints



This AO delivers the T Levels listed below:

  • Catering

Contact us



This AO delivers the T Levels listed below:

  • Education and Childcare
  • Digital Support Services
  • Digital Business Services
  • Health
  • Healthcare Science
  • Science
  • Hairdressing, Barbering and Beauty Therapy
  • Craft and Design
  • Media, Broadcast and Production

Enquiries and complaints



This AO delivers the T Levels listed below:

  • Design, Surveying and Planning for Construction
  • Digital Production, Design and Development
  • Finance
  • Accounting
  • Legal Services

Contact us


Should your engagement with the Awarding Organisation not be to your satisfaction, please contact IfATE via enquiries.ifa@education.gov.uk


All queries relating to T Level policy and/or T Level Industry Placements should be directed to the Department for Education (DfE) via routesreadiness.te@education.gov.uk.


Freedom of Information

How to make an FOI request

  1. Read about the Freedom of Information (FOI) Act and how to make a request
  2. Check our previous releases to see if we’ve already answered your question
  3. Make a new request by contacting us at:

Freedom of Information (FOI) requests


Please send emails with the subject heading 'FOI'

Procedural review

Data protection – your rights

Personal information charter

Our personal information charter contains the standards you can expect from the Institute when we ask for and hold your personal information. These are in line with the requirements of the General Data Protection Regulation (GDPR) and the Data Protection Act (2018).


We collect personal information to enable us to carry out our functions as a non-departmental crown public body.

Your privacy

If we ask for your personal information, we will:

  • tell you the reasons we’re asking for it
  • only ask for the information we need
  • make sure we don’t keep it for longer than necessary
  • protect it and make sure only the appropriate people have access to it
  • let you know if we’ll share it with other organisations
  • keep it up to date where necessary
  • consider privacy risks when we’re planning to change the way we use or hold it
  • train our staff to ensure we use and protect it properly

Your rights

Under the new General Data Protection Regulation, you have:

  • the right to be informed about any information we hold on you
  • the right of access to your information
  • the right to rectify or erase information
  • the right to restrict processing of your data
  • the right to data portability; and
  • the right to object

However, there some exemptions to these rights which can be found in article 89 of the GDPR text.

How to find out what personal information we hold about you

Under the terms of the Data Protection Act 2018, you are entitled to ask us:

  • if we’re processing your personal data
  • for a description of the data, we hold about you
  • the reasons we’re holding it and any recipient we may disclose it to, for example, public bodies, government departments, and or relevant stakeholders.
  • for a copy of your personal data and any details of its source

How we process your personal data

All staff receive training on how to handle personal information confidentially. The staff that handle large volumes of personal data receive in-depth training.

When we share personal information

We may get information about you from other people such as public bodies, government departments, and or relevant stakeholders.

We may share information we hold about you with certain organisations where the law allows it, or if we have a legal obligation to do so.

There may be some circumstances where we’ll need to share information about you with others without your consent. For example, this might be to prevent or detect a crime, to comply with our obligations under safeguarding laws, and to carry out a public task. In all cases, we’ll comply with all data handling legislation including the Data Protection Act 2018.

Your correspondence will be forwarded to the relevant public bodies, government departments, and or relevant stakeholders to respond if your query is not for this Institute unless you tell us otherwise.

How long we’ll keep your information

We will only keep your information for as long as necessary, after which point we will securely destroy it.

There are circumstances where we may keep your information for research and statistical purposes. We have measures to safeguard this information.

You’re also entitled to ask us to change the information we hold about you if it’s wrong. Please let us know as soon as possible if there are any changes to your personal information.

Contact us

The Institute’s data protection officer is Simon Love.

If you want to view your personal data, you should make a ‘subject access request’. If you want more information about how we process your personal data or have any questions or concerns relating to your data, then please contact the data protection officer using the following email address: Enquiries.IFA@education.gov.uk.

Making a disclosure in the public interest

For employee whistleblowing advice you can find it on GOV.UK

You can alert the Institute to any malpractice within apprenticeships

Email enquiries.ifa@education.gov.uk

Please send emails with the subject heading: Making a disclosure


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